Consumer goods giant Unilever is threatening to pull ads from popular social media platforms such as Facebook and Google if they do not do more to protect children from “toxic” online content.
In a speech on Monday at an advertising conference in California, Unilever’s chief marketing officer Keith Weed is expected to say the conglomerate cannot operate in an environment where “consumers don’t trust what they see online.”
“Unilever, as a trusted advertiser, do not want to advertise on platforms which do not make a positive contribution to society,” Weed is expected to say, according to a copy of the speech seen by CBC News.
Weed is also expected to say: “Unilever will not invest in platforms or environments that do not protect our children or which create division in society, and promote anger or hate.”
The U.K.-based company is one of the world’s biggest advertisers and spent more than $9 billion US last year marketing well-known brands such as Dove, Lipton and Ben & Jerry’s.
Online advertising accounts for about a third of Unilever’s overall marketing costs, it said in September.
Trust at ‘new low’
Weed does not single out a specific company in the speech, but is expected to say that trust in “social media is at a new low” because of a lack of focus by tech companies on “stopping illegal, unethical and extremist behaviour and material on their platforms.”
“Fake news, racism, sexism, terrorists spreading messages of hate, toxic content directed at children … it is in the digital media industry’s interest to listen and act on this,” Weed is expected to say. “Before viewers stop viewing, advertisers stop advertising and publishers stop publishing.”
The company is the latest to criticize and put pressure on social media giants like Facebook and Google to change the way they deliver content.
Last year at the conference, competitor Procter & Gamble, which is the world’s largest advertiser, issued an ultimatum to tech companies saying it would no longer pay for digital ads or services that do not meet its standards.
P&G chief brand officer Marc Pritchard gave a five-point plan on how to fix the issue and demanded companies like YouTube come up with greater controls to avoid having ads appear near content such as ISIS videos.
Neil Bearse, director of marketing at the Queen’s University business school, said despite the push for retailers to sell products through advertising, there is a point when brands “have values.”
“When their content is showing up next to other content that is either offensive on its own or is leading to negative impacts on society, there is something to be said for not having your ad show up next to an item of questionable content,” he said.
Social media companies have responded with measures to try and stem the recent backlash from the public and policymakers.
Last month, Facebook announced that it would change the way it filters posts on its news feed to prioritize what friends and family share over non-advertising content from publishers and brands.
Google, meanwhile, announced in June that it would implement more measures to identify and remove terrorist content from YouTube.
In October, Unilever itself faced heavy criticism after an ad for its Dove body wash showed a black woman removing her top to reveal a white woman.
The three-second clip on the brand’s Facebook page sparked an outcry on social media and was eventually removed by Dove, which issued an apology.
Bearse said the warning from Unilever to social media giants is a bold statement, but it will be tricky for the company to take their advertising elsewhere and still have it be effective.
“If you still have to sell products, where you advertise your products matters a lot, and unfortunately, we have a world where Facebook and Google own all the data and all of our attention,” he said.